FAQ

What is the Contra Costa Times Customer Care website?

The Customer Care website is the Contra Costa Times’ one-stop destination for account management, e-Edition access and great deals with our Got Daily Deals program. You may temporarily stop your paper while you’re on vacation, pay your bill, sign up for electronic bill notification and more!

How do I register for the Customer Care website?

If you’d like to simplify your life with convenient access to your account for subscriber services, bill payments, our electronic edition, daily deal offers and more, just click here to sign up for the Customer Care website, the Contra Costa Times’ subscriber services portal.

How do I stop delivery of my subscription during my vacation?

Just click here, enter the dates you don’t want to receive the paper, and specify whether you’d prefer we credit your account or donate the value of your papers to our Newspapers in Education program. The Newspapers in Education program provides funds to help support local schools, senior centers and libraries.

How do I request redelivery of my paper?

Click here to request redelivery. Your replacement newspaper will be delivered within 60 minutes. That’s all there is to it!

How can I submit feedback?

Click here to go to our feedback page. Choose the type of feedback you’d like to submit, enter your contact information and your message, and then click submit.

How can I convert to electronic billing notifications?

If you’d like to eliminate the mailing of paper statements you receive each time your bill is due, you can switch to e-mail notifications. Just click here to sign up for electronic billing. It’s easy, convenient and secure!

How do I sign up for EasyPay?

Click here to enroll in our automatic payment program. With Easy Pay, your Contra Costa Times subscription is automatically charged to the credit card of your choice.

How do I register for Got Daily Deals?

Got Daily Deals offers subscribers great promotions made available by local merchants. Click here to take advantage of the savings!